1. Who We Are

We are Harpar Grace International, Unit 4 Imperial Court, Magellan Close, Walworth Business Park, Andover, Hampshire, SP10 5NT.

Telephone number: 02038 686242
Email address: privacy@harpargrace.com.
For the purposes of processing your personal data we are the Controller

2. Introduction

Harpar Grace International Limited (Harpar Grace) are committed to protecting your privacy, irrespective of the relationship that you have with us. This Privacy Policy applies to the personal data that we collect and use from our websites. The websites covered by this policy are:

www.harpargrace.com | www.deessepro.com | www.isclinical.co.uk | consult.harpargrace.com

By providing your personal data to us you acknowledge that it will be processed in accordance with this policy.

Personal data that is captured  for our employees or trade customers is covered separately in our Trade and Employee privacy policies.

3. Personal data we collect about you

We collect personal data for a variety of purposes as outlined in section 4. You will provide much of this data to us directly by completing online forms or by communicating with our employees, but we also gather some data via the digital interactions that you have with us.

Special Category Personal Data 

The GDPR definition of Sensitive Personal Data includes data relating to health and religious beliefs. As a result of you telling us that you have an allergy or a specific dietary requirement you may reveal medical conditions or religious beliefs. Sensitive Data will only be processed in order to deliver the products / services that you purchase from us.

The correspondence that you have with us (eg emails, letters, calls,)	When you contact us or we contact you. This may include telephone call recording.
Information about how you use our websites including IP address and Google Analytics.	When you browse our websites.

 

4. How and why we use your personal data

• We use your personal data to provide the following services
• To deliver products that you purchase. When you buy from our online stores/place an order via email or over the telephone, we will use your information to deliver your purchases, confirm your order and payments you have made and to send a follow up email for your valued feedback.
• To keep you informed of our products, services, offers and promotions.
• We will monitor opens / clicks and offer redemption on marketing emails to assess engagement.
• To optimise the performance of our websites. We may also collect information on how you use our websites including the pages that you visit and the search criteria that you perform in order to optimise the performance of the website and personalise content that you see.
• To meet our legal obligations. We are required to keep certain records for legal reasons – for example invoices that we issue. We will keep and use this data in line with our legal requirements.
• For market research and to deliver business insight to help us ensure that our products and services remain relevant.

5. Sharing your personal data.

• We are reliant on a number of 3rd party providers in order to provide our products and services. Where this is the case we will remain in control of the data and we will ensure that the 3rd parties comply with high security standards for the protection of your personal data and the data will only Harpar Grace purposes. Our 3rd party providers include:
• Website hosting companies. 1&1 Internet
• CRM providers. Insightly CRM
• Legal authorities and legal advisors.
• We will also share your name and address details with our delivery partners in order to transport the product that you have ordered.

6. The legal basis for processing your Data

We rely on the following reasons for using your data.

• Compliance with a legal obligation / regulatory authority.
• Performance of a Contract. In order to deliver the service that we have agreed to provide you with.
• Legitimate Interest. In order to improve customer experience and develop our products & services.
• Consent – where you have specifically consented to us using the data.

7. Retention and Security of your Data

• We will only retain your personal data for as long as is necessary. This duration will depend on the type of data and the reason for processing it. For example:
  • We will view consent to receive marketing communication as revoked if the marketing communication hasn’t been engaged with (opened or clicked) within 24 months.
  • We are required to keep invoices if you purchase products from us for 6 years.
  • We will ensure that we use appropriate technical and organisational security measures in order to ensure that your data remains secure. These measures include internal policies and staff training, appropriate contracts with 3rd party suppliers and role-based access control.

8. Your Rights

You have certain rights in relation to the personal information we hold about you. Some of these rights only apply in certain circumstances. In order to exercise these rights please contact us using the contact details below. Please note that we will require proof of identity as part of this request and most rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.

• Right of Access. You have the right at any time to ask us for a copy of the data that we hold about you and how it is used.
• Right of Correction or Completion. If the data that we have collected is inaccurate you have the right to update it.
• Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased. This usually applies if the data is no longer necessary for the purpose that it was collected for, or you withdraw your consent for its processing and request its erasure.
• Right to Object to or Restrict Processing. If you wish to challenge our need to process your data on legitimate interest grounds or if you wish to withdraw your consent.
• Right of Data Portability.  You have a right to request that we transfer your data to another data processor.

9. Cookies

Like many other business we use cookies on our website. Cookies are small pieces of information that are stored on your computer or mobile device that record how you use the site. For more detailed information on how we use cookies, please review our Cookie Policy which you can read here.

10. Updates to our Privacy Policy

We may make changes to this Privacy Policy from time to time, when we do we will publish the updated version on our websites.

11. Contact Information

If you have any questions about this policy or how your data is processed, please contact us at Harpar Grace International, Unit 4 Imperial Court, Magellan Close, Walworth Business Park, Andover, Hampshire, SP10 5NT, via phone on 02038 686242 or via email to privacy@harpargrace.com

You can unsubscribe from our marketing communication at any time by clicking the unsubscribe link at the bottom of any of our marketing communications

Should you have any concerns about this policy or the way that we are processing data you have the Right to Lodge a Complaint with the Information Commissioner’s Office. Please look at www.ico.org.uk for more detail.